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Counseling Services FAQ

What is AU’s Counseling Services mission?
AU Counseling Services exists to help students achieve physical, emotional, spiritual, and relational health so they may attain the highest personal growth and intellectual success. We embrace a student- oriented philosophy that is respectful of diversity and is committed to the development of the student as a whole.

What is Counseling Services’ approach to counseling?
The Counseling Services’ Christ-centered staff takes a holistic developmental approach to counseling and the concerns the clients express. Our center seeks to integrate Biblical truth and psychological principles. We believe counseling is essentially a “partnership” or relationship that is formed between the student and the counselor. This counseling relationship allows for a collaborative team approach within a caring and nurturing environment where goals will be identified to move you towards feeling better and completing the tasks that are necessary to accomplish your treatment goals.

Who comes to Counseling Services?
AU students may seek Counseling Services for a variety of reasons. Often-times individuals will report feeling “stuck” as they try to work through a personal problem. Those who come to the office of Counseling Services are students who want to grow and learn more about themselves, their relationships with others, and their relationship with God. Although there are many issues that bring students into counseling, some of the common issues include depression, anxiety, problems transitioning into college life, stress, homesickness, relationship problems, family issues, eating disorders or concerns, poor self-image, substance abuse, addictions, sexual abuse, identity issues, sexuality, spirituality and faith issues ,trauma, social skills training, academic stress or struggles, or concerns with friends and family.

What are the costs?
Counseling Services are free to enrolled AU undergraduate students. If it is warranted that a student needs additional services (i.e. psychiatric care, specific assessment, more intensive treatment), Counseling Services staff will facilitate a referral. The student is responsible for the fees incurred and may choose to have his/her primary insurance billed or to self-pay.

How confidential is it?
As counselors, we are committed to making confidentiality a top priority. All records are kept in our office and are not accessible to anyone else on campus. All sessions are confidential, which means what is said within the context of the therapeutic relationship stays between the client and his/her counselor. Consents for release of information are completed as desired/needed. Limitations to this confidentiality exist where counselors have a legal or ethical duty to report.

Where is the Office of Counseling Services located?
We are located in the Morrison House in front of Myers Hall on College Avenue and across from the Valley.

How do I get connected and schedule an appointment?
If you are interested in making an appointment, you can walk in at your convenience during our office hours to complete the initial intake form. If you have questions, you may call (765) 641-4203 and speak with Crystal Snyder, office manager for Spiritual Life and Counseling . We are open Monday through Friday from 8 a.m. – 5 p.m.

If this is an after hours Emergency, please call the RD on Call at (765) 641-3003 or the AU Police & Security Services at (765) 641-3333 or ext. 3333.  You may also call 911 for local emergency assistance. 

USA National Suicide Hotlines:
1-800-SUICIDE or 1-800-273-TALK
1-800-784-2433 or 1-800-273-8255